Privacy Policy

Introduction

Cortex Digital is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect information about individuals who engage with our services or visit our website.

We operate in accordance with Singapore's Personal Data Protection Act (PDPA) and follow best practices for data protection and privacy. If you have questions about this policy or how we handle your data, please contact us at [email protected].

1. Data Collection Information

What Personal Data We Collect

We collect personal data that you provide directly when you contact us, request information about our services, or engage us for projects. This may include your name, email address, phone number, organization name, and job title. When working on projects, we may collect additional information necessary for service delivery.

How We Collect Data

We collect data through contact forms on our website, email correspondence, phone conversations, and during the course of service delivery. We also collect limited technical information when you visit our website, such as IP address and browser type, through cookies and similar technologies.

Legal Basis for Processing

We process personal data based on consent when you provide information voluntarily, legitimate interest for business operations and service improvement, and contractual necessity when delivering services. We ensure processing aligns with the purposes for which data was collected.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Contact information from inquiries is typically retained for two years unless you request earlier deletion. Project-related data is retained per contractual agreements and applicable regulations.

2. Data Usage Explanation

How We Use Your Data

We use personal data to respond to inquiries, provide requested information about our services, deliver contracted services, communicate about projects, and improve our service offerings. We do not sell or rent personal data to third parties.

Data Sharing with Third Parties

We may share data with service providers who assist with business operations, such as cloud hosting providers or communication platforms. These providers process data on our behalf under contractual obligations to maintain appropriate security and confidentiality. We do not share data for marketing purposes without explicit consent.

Marketing Communications

We may send occasional communications about our services or relevant industry information to contacts who have expressed interest. You can opt out of marketing communications at any time by contacting us or using unsubscribe links in emails. Opting out does not affect communications necessary for service delivery.

3. Data Protection Measures

Security Measures

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, or destruction. This includes secure data storage, encrypted communications, access controls limiting data access to authorized personnel, and regular security assessments.

Data Encryption and Storage

Personal data is stored on secure servers with encryption for sensitive information. We use reputable cloud service providers that maintain appropriate security standards and compliance certifications. Access to stored data is logged and monitored.

Breach Notification

In the unlikely event of a data breach affecting personal information, we will notify affected individuals and relevant authorities as required by Singapore's PDPA, typically within 72 hours of becoming aware of the breach. Notifications will include the nature of the breach and steps being taken to address it.

4. Cookie Information

Our website uses cookies to improve user experience and analyze site usage. Cookies are small text files stored on your device that help us understand how visitors interact with our website.

We use essential cookies necessary for website functionality, analytics cookies to understand site usage patterns, and preference cookies to remember your settings. You can control cookie preferences through your browser settings or our cookie management interface.

For more detailed information about our cookie practices, please see our Cookie Policy.

5. Your Rights

Under Singapore's PDPA, you have certain rights regarding your personal data:

Right to Access

You can request information about what personal data we hold about you. We will provide this information within a reasonable timeframe, typically within 30 days of your request.

Right to Correction

You can request correction of inaccurate personal data. We will update or correct data as appropriate once we verify the requested changes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

How to Exercise Your Rights

To exercise these rights, contact us at [email protected]. We will respond to requests within the timeframes required by Singapore law and may request verification of your identity before processing requests.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Cortex Digital.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify affected individuals through email or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our services after policy changes indicates acceptance of the updated policy.

8. Contact Information

If you have questions about this Privacy Policy or how we handle your personal data, please contact us: